Success by Design
Business thrives by providing solutions to customers in a competitive, demanding global market. Business interruptions of any sort, whether natural disaster, terrorist attack or simple human error, can wreak havoc with streamlined operations and severely impact stakeholder value. That is why today’s business views resiliency as a mission-critical issue.
Office-Shadow is here to help you provide that resilience through our partnership approach. As one of the world’s most experienced and award-winning Business Continuity providers, Office-Shadow products and services help you achieve an end-to-end solution to your needs: SUCCESS BY DESIGN.
THE SUCCESS BY DESIGN PROGRAM
Building a Business Continuity Management Program can be a daunting exercise for even the most sophisticated company. Many businesses call on highly-experienced Office-Shadow personnel to help with various stages of the process. A combination of in-house expertise and outside resources often makes for a more successful BCM program. Based on industry-leading methodologies and best-practices, Office-Shadow Professional Services can help at any or all stages of the process:
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Establishing the BCM program
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Understanding the organization
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Determining the BCM strategy
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Developing and implementing BCM response
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Exercising, maintaining and reviewing
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Embedding a BCM Culture
Why Office-Shadow Professional Services
Our business continuity management consultants have the broadest and deepest business continuity experience in the industry. Honed through years of experience working with organizations large and small throughout the world, our approach has been hailed by industry practitioners and managers alike, and has become part of an accepted corporate best practices framework.
Our industry experts are true partners: we work together with your team to help you develop a plan for protecting your business and ensuring its resilience in the face of unexpected threats. Our entire range of services can help you design a business continuity plan based on your specific requirements and industry standards such as BS25999, develop testing scenarios, train your key personnel, and provide you with a method to keep the plan continuously updated without undue burden on your staff.
OUR CREDENTIALS
Knowledge, Understanding and Experience are the qualifications required by practitioners in all the industry certification organizations. At Office-Shadow, we take our role seriously and have the credentials to prove it.
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UNDERSTANDING: We understand that identifying the impacts on operational disruption and minimizing their effect through rehearsal and exercising will gain your business the competitive advantage just when you need it most.
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KNOWLEDGE: We know that each business is different, but all share a common goal: resilience. Office-Shadow consultants exist to help our clients achieve resilience.
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EXPERIENCE: Our team’s experience has been gained in partnership with our customers, complementing their resources to reach their goals in a cost-effective, successful manner.
STEPS IN THE SUCCESS BY DESIGN PROGRAM
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ESTABLISHING THE BCM PROGRAM
The first step in the process is to determine ownership, scope, resourcing requirements, guidelines and benchmarking, while defining the program’s objectives, duties, products and services, and key suppliers or outsourced relationships. We can work with you to determine complete roadmaps and program documentation, audit and compliance to global standards.
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PROGRAM MANAGEMENT
Using the Business Impact Analysis process, we can help organizations determine the exact time-critical products and services that must be protected during a disruption to meet enterprise objectives. We highlight exactly when specific services must be provided, how long they will take to restore, minimum levels to maintain, when normal operations must be restored, giving managers a comprehensive picture as a basis for the response profile.
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DETERMINING THE BCM STRATEGY
The successful BIA and risk analysis process yields an effective yet flexible recovery strategy. Determining supplies and suppliers, together with stakeholders and external emergency community responder programs helps complete an overall strategic response upon which your business can rely. Our real-world experience can be a big help in this stage, delivering intuitive solutions that enable your company to find the right solutions.
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DEVELOPING AND IMPLEMENTING BCM RESPONSE
BCM Response is all about streamlined recovery: providing a smooth, fast-moving response to any crisis. Office-Shadow can help you ensure that the right people are able to immediately take control of a situation; everyone knows his own role and responsibilities, and this information is delivered in an easy-to-view format.
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EXERCISING, MAINTAINING AND REVIEWING
Providing an exercise and maintenance framework ensures reliability, consistency, protection and validity of the work already undertaken. Part of the framework is the ability to successfully review all aspects of the program - from policy to planning – to ensure that the business can comply with internal and external audit and compliance criteria. Office-Shadow can help through a variety of programs and personnel.
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EMBEDDING BCM IN THE ORGANIZATION’S CULTURE
The Office-Shadow skilled team understands the need to assign roles and responsibilities, provide appropriate training, and undertake regular educational exercises. Embedding your business continuity management system involves awareness and specialist involvement at the highest level. We can help.
RESOURCES AND SERVICES
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Experienced, industry-leading Program Managers and Project Managers
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Business Case and Industry Trends Analysis
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Project Initiation and Documentation
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Auditing and Standards/Compliance
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Review and Recommendations Reporting
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Experienced Business Continuity Professionals
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Experienced Business Analysts- to assist in identifying key products and services
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BIA and BCM Parameter Assistance
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Key Knowledge Transfer
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Managed Services Option
- Experienced Business Continuity Professionals – to deliver advice based on documented experience
- Experienced Business Analysts – to help understand risk tolerance and risk mitigation
- Key Knowledge Transfer
- Managed Services Option
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Experienced Business Continuity Professionals
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Experienced Business Analysts
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Key Stakeholder and Player Identification
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Key Knowledge Transfer
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Managed Services Option
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Exercise Program Design
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Exercise Facilitation Program- from Generic Desktop Walkthrough to Full Scenario Crisis Exercising
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Exercise Review and Audit
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Maintenance Review and Audit
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Maintenance Change Management Review Services
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